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Bringing the heart and head to businesses

Hi, Claire here, I get a real buzz seeing entrepreneurs thrive and empowering them to create better and harmonious life and businesses. We are entering a new era. It is the time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment.

Global Franchisor, I give aspiring entrepreneurs the tools and support to become the owner of their own Mystery Shopping and Customer Experience Franchise. So they can inspire their local businesses to thrive putting their customers in the middle of everything they do, ultimately helping their communities to buzz by delivering exceptional customer experience.

Business Strategist, being listed in the Top 30 Global Customer Service Guru 2018, I am a speaker, trainer and coachsultant; I bring a powerful, positive feminine energy into your business, specialising in Customer Experience. Guiding individuals and businesses through their journey, from my StartUp Box service to one-to-one coachsulting, I love to empower entrepreneurs to make the necessary changes in order to be successful and run thriving businesses.


Schedule your FREE chat with me today!

Thrive with The Hive


 “A practical guide to service excellence with lessons from nature’s most powerful business organisation – The Beehive”
















A customer Service online course, specifically designed for small business retail owners, helping them to grow their profit, increase customers’ loyalty, improving employees’ engagement, by delivering exceptional customer service consistently, resulting on a thriving business.

Training exceptional service delivery READ MORE

Channel Islands


Specifically bespoke to island needs, we have developed a range of customer service focused services and workshops to help businesses increase their profitability by delivering exceptional customer service, to grow a generous network of contacts and building a strong reputation.

Inspiring Businesses to Thrive READ MORE

Who with

What they say

We recently had the pleasure of Claire leading a session for our managers on how to network effectively. Claire’s delivery of this key business skill to be wholly interactive and engaging and she had us all buzzing in no time. The team left the session feeling inspired and, as a business, we know that some of the team had developed new techniques whilst others have honed their expertise in this area.
“Despite a few technical hitches with the presentation, which Claire had no problem in overcoming (which may well have thrown many other people off track), she gave a very lively and passionate talk on customer experience drawing upon her indepth experience in a wide range of roles and her work as a mystery shopper. It was also good to hear Claires experiences as a customer where things have gone well and when they didn’t”
“The Customer Journey Audit that Claire carried out for us incredibly beneficial. We all think we know our business inside out, but after just a limited amount time spent in the store Claire offered us insights into our customer demographic and behaviour that we had not previously thought of. Listening to Claire’s recommendations and observations has focused our activity and given us a real insight into how our customers feel. Immediately following the feedback meeting that took place just after the audit we decided to make substantial changes to the layout, feel and display inside the store.”
Charlotte Dickson, Business Development Manager, Holme Grown