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Inspiring businesses to thrive by delivering sensorial experiences


Hi, Claire here, we are entering a new era, it is the time to start evolving into the next phase where a deeper more authentic connection occurs, where businesses are becoming accountable for their people and their environment. Nurturing a truly caring service culture isn’t easy but it is the only way to have a thriving business, with happy employees, happy customers and happy bottom lines.

Being listed No 5 in the Top 30 Global Customer Service Guru 2018, I am a CX Keynote Speaker and CX Adviser;  I am on a mission to inspire businesses to thrive and spiral up their profit by bringing more care into their businesses, making game changing decisions in their culture, enhancing their environments, increasing their employees’ engagement and loyal customers, through a Caring Service Culture.

I have now published 2 books, Thrive with the Hive and Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné

Global Franchisor, I give aspiring entrepreneurs the tools and support to become the owner of their own Mystery Shopping and Customer Experience Franchise. So they can inspire their local businesses to thrive putting their customers in the middle of everything they do, ultimately helping their communities to buzz by delivering sensorial customer experiences. We also offer a range a Customer Experience Training, with our Customer eXperience Institute; caring for your employees so they can care for your customers.

Schedule your FREE chat with me today!


 “10 business leadership principles for exponential growth in the 21st Century through a Caring Service Culture”


EX & CX Speaker



CX Adviser











My passion for travelling is as big as my passion for Customer Experience, and all my programmes are bespoke, having been and worked in US, UK, Europe, Turkey, India, Morocco, China, Canada, I understand the markets and their huge differences enabling me to advise Global Organisations.

Channel Islands


Specifically bespoke to island needs, we have developed a range of customer service focused services and workshops to help businesses increase their profitability by delivering exceptional customer service, to grow a generous network of contacts and building a strong reputation.

Who with

What they say

We recently had the pleasure of Claire leading a session for our managers on how to network effectively. Claire’s delivery of this key business skill to be wholly interactive and engaging and she had us all buzzing in no time. The team left the session feeling inspired and, as a business, we know that some of the team had developed new techniques whilst others have honed their expertise in this area.
“Despite a few technical hitches with the presentation, which Claire had no problem in overcoming (which may well have thrown many other people off track), she gave a very lively and passionate talk on customer experience drawing upon her indepth experience in a wide range of roles and her work as a mystery shopper. It was also good to hear Claires experiences as a customer where things have gone well and when they didn’t”
“The Customer Journey Audit that Claire carried out for us incredibly beneficial. We all think we know our business inside out, but after just a limited amount time spent in the store Claire offered us insights into our customer demographic and behaviour that we had not previously thought of. Listening to Claire’s recommendations and observations has focused our activity and given us a real insight into how our customers feel. Immediately following the feedback meeting that took place just after the audit we decided to make substantial changes to the layout, feel and display inside the store.”
Charlotte Dickson, Business Development Manager, Holme Grown