Hi, Claire, The Busy Queen Bee here, we are entering a new era, it is the time to start evolving into the next phase where a deeper more authentic connection occurs, where businesses are becoming accountable for their people and their environment. Nurturing a truly caring service culture isn’t easy but it is the only way to have a thriving business, with happy employees, happy customers and happy bottom lines.
Being listed No 5 in the Top 30 Global Customer Service Guru 2018, I am a CX Keynote Speaker and CX Adviser; I am on a mission to inspire businesses to thrive and spiral up their profit by bringing more care into their businesses, making game changing decisions in their culture, enhancing their environments, increasing their employees’ engagement and loyal customers, through a Caring Service Culture.
I have now published 2 books, Thrive with the Hive and Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné
I set up The Busy Queen Bee‘s operations in 2009, in Jersey, and now offers aspiring entrepreneurs the opportunity to join my BQB CX Experts network. Global Franchisor, I give the tools and support to become the owner of their own Mystery Shopping and Customer Experience Franchise. So they can inspire their local businesses to thrive putting their customers in the middle of everything they do, ultimately helping their communities to buzz by delivering exceptional customer experience. We also offer a range a Customer Experience Training, with our BQB CX Institute; caring for your employees so they can care for your customers.