Increasing customer loyalty rate by 5%, increases profits by 25% to 95%

Mystery Shopping & Customer Service Expert


#1 Woman Customer Service GLOBAL GURUS
#5 World's Top 30 Customer Service Professionals for 2020

Top 20 UK Customer Experience Influencer

Global CX Thought Leader

Featured in...

Hi Claire Boscq-Scott here, how would you like to thrive by genuinely taking care of your employees so they can  deliver exceptional customer experiences?

Just by measuring and improving your employee performance to drive their engagement you will increase your customer loyalty, ultimately your profitability!

Here is my number +44 7797828950, call me so I can inspire you, enthuse you and empower you to take action and bring more care into what you do…




Consulting as your personal Employee and Customer eXperience Adviser, working closely with you and your team inspiring them to enhance your business environments, measuring your employee performances with Mystery Shopping and increase customer loyalty through my Caring Service Culture programme.

How Employee & Customer Centric are you? Take our assessment for FREE –CLICK HERE


Bettering yourself and becoming the the best version of you, let me facilitate progression, empowering you and your team to transform your service delivery by giving them the tools they need to deliver exceptional customer experiences, build rapport and connect on an emotional level.

Online or onsite, find all the courses you need to thrive in your business on our BQB CX Institute platform


Speaking and sharing my energy, passion, creativity and know-how when it comes to Mystery Shopping and Customer Service, improving employee performances so they can deliver exceptional customer experiences.

In English or in French you can be sure your audience will be enthused, wowed and equipped to make game-changing decisions in their businesses.

Enthused audiences & worked with brands around the world...

Books, Blogs, Vlogs, Podcasts, Experts Interviews

True Customer Service Stories through the eyes of a secret shopper:

The Good, The Bad and The Exceptional…

10 business leadership principles for exponential growth in the 21st Century through a Caring Service Culture.

10 simple steps to follow to deliver exceptional customer service consistently, putting the customer at the heart of everything we do and creating a service culture.

Listen to my Podcast

Listen to my Podcast and interviews with experts as I speak with like-minded people about Employee, Customer eXperience and more.

Read my Blogs

Check out my latest BLOGS and VLOGS, where I share my passion for Sensorial Experiences, Environment, People and Customers.


Check out all of my collection of products and start your sensorial experience…

EAU d’abeille

Your BEEjou Perfume, discover the story behind the creation of my perfume EAU d’abeille and order your bottle today…

Creating an Olfactive Experience in your work environment, alluring employees and customers on an emotional level…

Ambiance Perfume


“We recently had the pleasure of Claire leading a session for our managers on how to network effectively. Claire’s delivery of this key business skill to be wholly interactive and engaging and she had us all buzzing in no time. The team left the session feeling inspired and, as a business, we know that some of the team had developed new techniques whilst others have honed their expertise in this area.”

My story

Claire Boscq-Scott

Originally from France, I have lived in Jersey, Channel Islands, since 2000, I capitalised on the experience gained in my hospitality career and set up my own business, in 2009, The Busy Queen Bee.

I have started the focussed on being a Caring in Business Specialist about 4 years ago when I started Speaking and Consulting  with Global businesses  and I am on a real mission… read more…

Bring more 'Claire' into your business and
see how I can inspire you to take action to deliver exceptional customer experiences

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